FAQs

How can I get in contact with Ergo Haven™?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page in the website header. One of our friendly staff members will assist you within 24–48 hours.

 

Where are the products located and shipped from?
All of our products are located and shipped from within Australia. Depending on stock levels and demand, items are dispatched from our warehouses in Victoria or New South Wales.

 

What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and the Buy Now Pay Later methods listed on our product pages.

 

Is delivery free?
Yes — every order placed in Australia comes with Fast & Free Delivery Australia Wide.

 

What if my order is delayed?
Sometimes orders may experience delays. If this happens, first check our Shipping Information page for details, then review your Shipping Confirmation email (please check your spam/junk folder if you don’t see it). If you are still unable to track your order, please contact us through the Contact Us page.

 

What currency is the store in?
All products displayed on our website are listed in AUD (Australian Dollars).